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Mechanism of Grievance Redressal

Members of Grievance Redressal

Mr. Amol Bhatia

C.E.O.

Ms. Vaishali Sharma

C.E.O.

Mr. Anil Joshi

C.E.O.

Mechanism of Grievance Redressal

Kreaz Lifestyle Private Limited has a diplomatic approach towards the Customers / Direct Seller and takes all precautions to offer the best service to the customer / Independent Representative. However in case of unavoidable circumstances Company have a perfect system to solve the problems that customers / Direct Seller may face.

  • 01

    Company will follow the guide lines of Consumer protection act 1986 and instruct our individual distributors to do so.

  • 02

    Customer / Independent Representative can make Grievances in either of the mentioned modes – Calls / Written Application / Email / Walk – in / Online Grievance Cell, etc.

  • 03

    Grievances received will be feeded into the internal Grievance software. A unique track id will be generated against all the grievances and is intimated to the Customers / Independent Representative on his / her registered Email id and Mobile Number.

  • 04
    At first instance Grievance is handled by the executive of the customer care team headed by Grievance Redressal committee. The executive has a period of 7 working days to resolve the issue. In case executive is unable to handle the problem / grievance up to full satisfaction, the grievance is escalated to the next level of Grievance redressal committee. Members of Grievance Redressal Committee are:
  • 05

    The committee will meet on a 15 day period (On 15th and 30th Calendar day of every month). All pending grievances will be disposed off by the committee in these meetings. If the grievance is not resolved within these 15 days, the grievance will be forworded to next 15 day period and same will be intimated to the Customers / Independent Representative.

  • 06
    If the Grievance Committee is not able to resolve the issue in this time frame, the grievance is escalated to the Nodal Officer. The Nodal Officer Has a time of 15 days to resolve the Grievance from the date of receiving of Grievance. Details of Nodal Officer has a time of 15 days to resolve the grievance from the date of receiving of Grievance. Details of Nodal Officer are mentioned below:
  • 07

    The Company will redress the grievances within 45 days of receipt of Complaint.

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